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Northtown Automotive - Reviews
Average rating:  
 15 reviews
 by robert cholewka
Amazing customer service

I have been shopping for a car for about 4 months. I did not have very good experiences at many other dealerships, including Northtown Kia and Mazda. I have purchased two vehicles from Northtown in the past, and I almost gave up on them this time. I stopped at Northtown Hyundai and was greeted by Alex at the counter . He introduced me to John Klein. John took me to the car I inquired about and after the test drive I did not love the car. John then said let me pull this Sonata up for you to test drive. I loved the vehicle , it had the features I was looking for and the deal was completed very fast. John did a excellent job during the whole process. Great selling points without the over compensating or tactics a lot of other salespeople have. He was friendly, and knowledgeable of my wants in a car. I will recommend John and Northtown Hyundai to my friends, family and customers I deal with daily .

Thank you very much for taking the time to leave this great review. We're happy that John was able to provide you with a positive experience. We appreciate your business and hope you enjoy your new Sonata!

 by Sheila M.
Car buying experience

Excellent car buying experience with buying a 2022 Hyundai Elantra. Very pleased with the purchase price and trade-in I received on my 2017 Hyundai Elantra. The salesman, Joe G. was very good- knowledgeable, friendly and helpful. I would return here in the future when I purchase another car.

Thank you for choosing Northtown and for leaving us this excellent review. We appreciate your business and hope you have a great day!

 by Vince
Recall and oil change

I just left Northtowne Hyundai to get some recall work and a oil change. I must say the do excellent work. They replace a motor that was under warranty 1 and a half years ago they did a great job I highly recommend them and their service technician Phil Gigi’s is the best I’ve ever met.

Thank you very much for writing this excellent review about your recent service visit with us. We appreciate your business and hope you have a happy and healthy New Year!

 by Arthur Becker-Weidman
Awful Service Dept: stay away

While John our sales person is wonderful, the service department is awful,. We scheduled an oil change, tire rotation, inspection, and asked them to check the charger since often it becomes stuck and we have to lift the hood and find the release button. When we picked it up, they'd not checked the charger and said we would have to reschedule for another day or leave it there. When we asked the service mgr if we left it, when would it be ready, Monday, Tuesday, or Wednesday, he say, "yes, Monday or Tuesday or Wednesday." I complained again to the woman who takes payment. Her explanation is that the call center people don''t communicate well. So, while that "explains" it, that is not an excuse. They effectively made their problem my problem.
So, we will never go back there. There are many other fine cars and dealerships in the area.

Thank you for taking the time to give us this feedback. Good or bad, we take our customers' feedback very seriously. I will share this information with the management team at Northtown Hyundai so they are aware of your concerns. We would like the opportunity to restore your faith in us.

 by Kevin and Amanda Hollmer
Andrew Ayler is by far the best car salesperson we have ever worked with.

We recently purchased a 2017 Hyundai Santa Fe Limited Ultimate from Andrew Ayler at Northtown Hyundai. There is no amount of praise that can truly signify my overall satisfaction from working with Andrew. My husband and I have personally purchased over 15 new and used vehicles in the last 15 to 20 years as well as helped countless friends and family with their purchases. To say we are the go to car people in our group is not an understatement. I was also a customer service manager before I was injured in an accident so I expect a certain level of service and Andrew did not disappoint. In all my years of car buying I can honestly say I have never dealt with someone who listened to and met our expectations as Andrew did. He paid attention to the little details in what was otherwise a humorous banter conversation between my husband and I and successfully provided a car that met my expectations as far as ride and options and my husband's for year, mileage and price. To be able to give both spouses exactly what they wanted without either having to make consessions is no little feat, as any couple married for over 20 years can attest to. All I can say is in the over 20+ years of car buying experiences I have had, I have never walked away completely satisfied until now. Andrew more than fulfilled his duties as our sales person. I will happily recommend him to anyone that asks.

Thank you for choosing Northtown and for this excellent feedback. I know Andrew really appreciates it. Have a nice day!

 by josh
spares hub

get good spares from company

Thank you!

 by Frank Rizzo
Additional Car Care Warranty's

STOP TRYING TO SELL PEOPLE THESE, ITS REALLY ANNOYING!

Thank you for the 4 stars! We're sorry to hear you've been getting solicitations to purchase additional warranties. We don't believe you are receiving these from our company. If you are getting phone calls or postcards from a company representing itself as Northtown, we would really appreciate you letting us know that. I can be reached at p.fermo@northtownauto.com. Thank you.

 by Sheila
Excellent quick advice

I was in my Hyundai Elantra in a parking lot. When I went to start the car, the steering wheel was locked and I couldn't turn the key to start the car. I called Northtown and was connected to Brianna in service and told her my problem. She was so pleasant and went and talked to Jerry Genova, the manager. She told me what he said to do and after a minute or two I was able to turn the key and start the car. Brianna stayed on the phone with me until I was able to correct the problem. Awesome service from Brianna and Jerry! Thank-you!

Thank you so much for sharing your story with us. We're happy to hear we were able to take care of your issue over the phone. Have a great day!

 by Dan Bogdan
Good new vehicle experience

My experience purchasing a new vehicle from salesman; Paul Tronolone was very good. He was very knowledgeable and easy to deal with. No high pressure or problems. He made sure I got exactly what I looking for. This was a positive experience. I highly recommend using him for buying a new vehicle.

Thank you for sharing your positive experience with us. We appreciate your business.

 by Tracy Corrigall
It Gets No Better Than Working With Andrew Ayler!!

I came in to Northtowne Hyundai and worked with Andrew Ayler. He worked with me to ensure that I got the perfect vehicle for me. Andrew did not push more expensive vehicles, rather, he made sure I got what I wanted. He asked about my budget and how much I wished to spend to match up what worked best for me. Andrew did not push buying or leasing on me. I bought a brand new 2019 Santa Fe, which I love, and Andrew was so great to work with my daughter came in the next day and leased a brand new car through Andrew, also! I cannot recommend enough working with Northtown or Andrew enough! 🙂

Wow, what a customer! Thank you so much for your business and referring your daughter to us. We appreciate it greatly.

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