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I walked in to Northtown Lexus as I was interested in a used vehicle that they had listed. The sales person I was greeted with, John, was super nice and seemed as though he actually wanted to help me. I explained to him that this sale might be tough as I still had 19 months left on my lease and therefor there was a lot of overhead but that I needed a bigger vehicle as I had just gained custody of two boys on top of my own 3 children. He raved about how if anyone could do it, he and the finance guy, Brian, would be able to. They asked me to fill out a credit app which I stated I didn't want them running my credit without first telling me if it was even possible to get a loan with so much overhead. I was told that they just needed to check my credit score and that it wouldn't effect my credit unless they sent it to the bank and he wouldn't do that unless he talked to me and also knew that a loan for that vehicle was possible. Ok, no problem! Well Brian came back and said the vehicle I had chosen would not work but that he was going to do some research and would call me back the next day with some options. Next day came, no call. I texted John and he said Brian would call me Monday. Ok, again no problem. No call Monday. I texted John twice, no response. I called Brian, no response. I called the sales manager, no response. And to top it off, I pulled up my report and they did send out my credit app to banks and it did show up on my report. I could understand if they could not help me in my situation but to just outright ignore my calls is horrible customer service and honestly just mean.
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I bought a is250 the cel and vsc was a headache the car been on back and forth to north town but they never left me with out fixing my car or without a car this dealership is amazing they have shown me so much compassion they have really stuck their necks out for me how many time do you get a GM to personal help you well I got David the GM to personally look out for me Greg the Service manager and also Rick the Sales manager I can not give them enough praise I have never received the type of customer service I got from them seriously they went so hard for me to get my car running right Thank u guys I mite do the drive in Sept to get my oil change
Hi Claudia, Thanks so much for taking the time to share your experience. It's great to know everything went so smoothly and we were able to resolve the issue with your vehicle.
I have been living with the TPM system light on for over 6 months, and tried all of the do it yourself methods I could think of. Simple pressure gauge showed all was working right, reset the manual buttons under dashboard, still shows light. Time to bring in the experts.
Finally had service advisor John Paszkiewicz work with technician to find out that the 1 sensor was not recognized. Computer readout from car, did not match handheld readings, so your amazing staff at Northtowns fixed this on Saturday, Jan 21st. The honest response to my 1st satisfaction survey from Greg Franzek, was influential to getting me to come back to make this right. Thanks for resolving my issue, and look forward to my next return service appointment!
I'm so happy we were able to resolve your issue, especially given your prior experience. We certainly appreciate you sharing & are thrilled to hear you plan to return to our service department.