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I bought a is250 the cel and vsc was a headache the car been on back and forth to north town but they never left me with out fixing my car or without a car this dealership is amazing they have shown me so much compassion they have really stuck their necks out for me how many time do you get a GM to personal help you well I got David the GM to personally look out for me Greg the Service manager and also Rick the Sales manager I can not give them enough praise I have never received the type of customer service I got from them seriously they went so hard for me to get my car running right Thank u guys I mite do the drive in Sept to get my oil change
Hi Claudia, Thanks so much for taking the time to share your experience. It's great to know everything went so smoothly and we were able to resolve the issue with your vehicle.
I have been living with the TPM system light on for over 6 months, and tried all of the do it yourself methods I could think of. Simple pressure gauge showed all was working right, reset the manual buttons under dashboard, still shows light. Time to bring in the experts.
Finally had service advisor John Paszkiewicz work with technician to find out that the 1 sensor was not recognized. Computer readout from car, did not match handheld readings, so your amazing staff at Northtowns fixed this on Saturday, Jan 21st. The honest response to my 1st satisfaction survey from Greg Franzek, was influential to getting me to come back to make this right. Thanks for resolving my issue, and look forward to my next return service appointment!
I'm so happy we were able to resolve your issue, especially given your prior experience. We certainly appreciate you sharing & are thrilled to hear you plan to return to our service department.