TOYOTA & VOLKSWAGEN

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Northtown Automotive - Reviews
Average rating:  
 41 reviews
by Anonymous on Northtown Automotive - Reviews

Caitlin DeRose was a great salesperson. She made the entire process very easy and I would recommend her to anyone looking at a new Toyota. Very happy with my new 2019 Rav4!

Thank you so much for this nice review. We appreciate your business!

by John Roberts on Northtown Automotive - Reviews
Service and Sales

Hi, I just leased my 7th Camry and could not be any happier than when I leased my last 6.
When you come into this dealership, you sort of know that your worries are over. The sales staff, and New Car Mgr. Joe Rutkowski is by far the best, fairest person you would ever want to know and get you the deal of the century on a new car. The Finance Mgr. Derek Fogarty, is a man, no matter how much money you got in your pocket, he WILL get you financing to buy the car of your dreams.
The service dept. which is ran by Service Manager, Mike Klis, is by far one of the finest, articulate automotive leaders that I have ever met. He specializes in a Strong Team Concept he developed from Toyota, engineered especially for Northtown and most of all you.
When you drive into the service entrance, you are greeted with a warm smile and a special person, your own service writer to attend to all of your car needs. Automotive service centers have come along way, and Northtown is the leader in performance, total satisfaction, car washed a handshake, a hearty thanks for you business and out the door you go, back to your car knowing that it is going to be the same experience as it was when your drove off the lot the day you bought it.
if you want to experience the best of the best, visit Northtown service center, met the gang of professional, and see what it is like to have TOTAL confidence in leaving your car in the hands of professional.
I speak with a great deal of experience in the auto service business from working in a dealership many years ago, to working on a International Position with Rolls Royce, and finishing my career as a Instructor at the G.M. training center.
So, Good Luck to ALL who read my letter, the rest of my Automotive life is on F/B, please feel free, and be my guest and read a story on my experience in this automotive business.
Sincerely, John Roberts

Thank you so much for this review. We appreciate you taking the time to share your feedback with us!

by Tim B on Northtown Automotive - Reviews
What kind of operation are you running here?

Hello, my name is Tim B. I'm sure your service department knows me very well by now as i have brought my car there a total of 3 times since Apr 30th. Initially after having 2 separate mechanics view and diagnose the issue but not have the necessary knowledge or components to remedy the issue, I had no other option but to have my vehicle towed to your location for servicing and repair. Being that it is a volkswagen dealership with big proud signage I felt as though I was in good cand knowledgeable hands that would be able to surely get my vehicle back in good working order. After looking into my vehicle's broken timing chain and bent cylinders/ housing and providing me a quote which after the initial mechanics advised would be near or about accurate. I agreed to the necessary service and fee. A week later I am asvised that i can come and pick up my "repaired" vehicle. I pay my fee, kind of hurt but as an adult these things happen, fine. I take my vehicle, it's operating. Drive home and park for the night. The next day drive to work and as I pull into the lot my car stalls out and will not turn back on. I get a warning light regarding my engine oil pressure then it says engine off and the battery light comes on last. Of course I'm devastated. I call they give me a number to a tow company, they get it towed back. I come by later and pick up a loaner (thank you) and go about my way. This was maybe weds i get a call a cpl days later being advised that now it is an issue with my battery, it's dead and needs to be replaced. The reduce the price slightly and i figuee if it will have me in my car and able to resume my life then fine. I come back and pay the fee, another $100, whatever. I drive off the service lot for a second time drive for approx 2 miles and this same engine oil pressure light comes on in red, a critical error message. This after being told twice that my car was in optimal working order clearly it is not and i feel as though my fee has been paid monetarily and in time inconvenience and stress. Let alone the whole aspect that im not thinking about due to my I guess "good fortune" that my car didn't stall in traffic on the highway while I was driving with my family quite possibly causing an accident injury or death to my family or others on the road. I don't know what else to say besides as my car still sits in your lot not in optimal working condition I am very dissatisfied.

Thank you for the feedback. Good or bad, we take our customers’ feedback very seriously. It is our understanding that you have reached an understanding on this matter with our management team and that no further action is necessary.

by Helene Kim Jennings on Northtown Automotive - Reviews
Greg A.

I am a repeat customer because of Greg A. He holds a tangible asset to Northtown. He is not pushy and will help you any way he can. He is well versed in automobile knowledge. He has been extremely kind to me and much appreciated!

Thank you for taking the time to tell us about your experiences with Greg. We appreciate your continued business!

by Matt Frieh on Northtown Automotive - Reviews
Excellent service!!

Stuart Cooper was an awesome salesmen and was very helpful! Honest and trustworthy. Would recommend to anyone!

Great! Thanks for taking the time to share!

by Cynthia on Northtown Automotive - Reviews
Great experience

My lease was up so I got a new Jetta today-Will Zylinski was FANTASTIC!! He knows how to listen and got me a better deal than I thought I'd get ! Going to a dealership alone as a woman can be intimidating, Will was professional and made it so easy, without ever making me feel like a silly girl. He has a loyal customer for life!! Thanks!!!

by Karl Scharf on Northtown Automotive - Reviews
Sales person Stuart Cooper

Bought a preowned 2012 VW Touareg recently at Northtown Toyota & Volkswagen. When the vehicle was not at the dealership on time for me to test drive it, Stuart Cooper had one of his associates actually bring it to my house. That is what I call great service! Then when I got ready to buy it, he made sure that new tires and brakes were put on before the sale. Soon after I took possesion of the vehicle he dropped off a box of gourmet cookies on my front porch with a thank you note. Now I am just reading a newsletter from him, awesome! Very impressed so far with the dealership and specially Stuart Cooper.

The Touareg is such a great and capable SUV. I know you're gonna love it. Thank you for the review.

by Amy J. on Northtown Automotive - Reviews
Jean-Pierre

I recently purchased a RAV4 and Jean-Pierre did an excellent job helping me decide on a vehicle. He went the extra mile in meeting my requests and stayed in close contact with me after the sale in regards to some follow up items. I highly recommend Jean-Pierre and the northtown team.

This is wonderful to hear. Thank you for taking the time to rate us! We appreciate your business!

by Richard marks on Northtown Automotive - Reviews
Stuart Cooper

Don’t let this guy (Stuart Cooper) get way! One in a million and with his personality you e got a winner! We bout a Prius prime from Stuart Cooper last November. He was GREAT to work with.

Thank you for sharing your experience with us, Richard!

by Gail marks on Northtown Automotive - Reviews
Stuart Cooper

We bought from Stuart Cooper last November and we will never buy from any other salesman but him! Honest, truthful and a personality like no other. Thanks Stu.

This is wonderful to hear. Thank you for sharing your experience.

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