TOYOTA & VOLKSWAGEN
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I just had the worst customer service experience at the service department. After dropping off my car at the scheduled appointment time, I waited more than 24 hours to find out that nothing had been fixed. My service advisor, Donde, did not fix the problem with my RAV4 and charged me $260 to diagnose what I already knew, that I had a problem. Although Donde told me that they had fixed the problem, after getting the RAV4 home, it is performing the same as when I brought it in. I paid $260 for nothing, not to mention the inconvenience of not having my car for 2 days. Even after expressing my disappointment with the service, he still would not offer any compensation.
Hi Greg, we apologize for any inconvenience and will be looking into this immediately. We will have a manager reach out. Again, we apologize for any inconvenience.
Very appreciative that Larry took the time to address any and all of my recent concerns. Thanks for making me feel like you appreciate my loyalty!
It was excellent from start to finish. Many thanks to Matthew Vetter and his team.
Didn't wait long
I was in for an oil change, tire rotation etc., for a 9:45 A.M. appointment. The service people were friendly, explained everything, knew I was waiting for my Rav and pointed me to the customer lounge.
My service rep, Matt Vetter was top notch, Made sure my unplanned service visit was as painless as possible. The caliber of all the other personnel that I made contact with was "Clutch" (awesome)
Service was excellent. Amelia and the entire staff were very attentive and took care of me.
Matt Vetter is excellent, quick to respond to my needs, always has excellent recommendations and the service is fast, complete and well done. Matt is the BEST
Staff was helpful and interested in customer's situation.