TOYOTA & VOLKSWAGEN
Submit your review
My lease was up so I got a new Jetta today-Will Zylinski was FANTASTIC!! He knows how to listen and got me a better deal than I thought I'd get ! Going to a dealership alone as a woman can be intimidating, Will was professional and made it so easy, without ever making me feel like a silly girl. He has a loyal customer for life!! Thanks!!!
Bought a preowned 2012 VW Touareg recently at Northtown Toyota & Volkswagen. When the vehicle was not at the dealership on time for me to test drive it, Stuart Cooper had one of his associates actually bring it to my house. That is what I call great service! Then when I got ready to buy it, he made sure that new tires and brakes were put on before the sale. Soon after I took possesion of the vehicle he dropped off a box of gourmet cookies on my front porch with a thank you note. Now I am just reading a newsletter from him, awesome! Very impressed so far with the dealership and specially Stuart Cooper.
The Touareg is such a great and capable SUV. I know you're gonna love it. Thank you for the review.
I recently purchased a RAV4 and Jean-Pierre did an excellent job helping me decide on a vehicle. He went the extra mile in meeting my requests and stayed in close contact with me after the sale in regards to some follow up items. I highly recommend Jean-Pierre and the northtown team.
This is wonderful to hear. Thank you for taking the time to rate us! We appreciate your business!
Don’t let this guy (Stuart Cooper) get way! One in a million and with his personality you e got a winner! We bout a Prius prime from Stuart Cooper last November. He was GREAT to work with.
Thank you for sharing your experience with us, Richard!
We bought from Stuart Cooper last November and we will never buy from any other salesman but him! Honest, truthful and a personality like no other. Thanks Stu.
This is wonderful to hear. Thank you for sharing your experience.
The service they provided is great. They made me feel cared for and I would Definitely suggest northtown to my family and friends.
I saw your review on the other site as well. Thank you so much we appreciate it.
I had excellent sales experience with my salesman Steve Martin
Very professional, great personality and very knowledgeable.
This is wonderful to hear! Thank you for sharing your experience with us 🙂
I just had the worst customer service experience at the service department. After dropping off my car at the scheduled appointment time, I waited more than 24 hours to find out that nothing had been fixed. My service advisor, Donde, did not fix the problem with my RAV4 and charged me $260 to diagnose what I already knew, that I had a problem. Although Donde told me that they had fixed the problem, after getting the RAV4 home, it is performing the same as when I brought it in. I paid $260 for nothing, not to mention the inconvenience of not having my car for 2 days. Even after expressing my disappointment with the service, he still would not offer any compensation.
Hi Greg, we apologize for any inconvenience and will be looking into this immediately. We will have a manager reach out. Again, we apologize for any inconvenience.
Very appreciative that Larry took the time to address any and all of my recent concerns. Thanks for making me feel like you appreciate my loyalty!
It was excellent from start to finish. Many thanks to Matthew Vetter and his team.