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Found a car we liked at Northtown on AutoTrader. We were hesitant at first- The car was reasonably priced compared to other similar ones…and it was an out of state transaction (we live in VA), so were concerned about how the process would work, and these days, whether it was even a legitimate listing. Well, we couldn’t be happier with our experience. Northtown is is such a first-class organization…Russ Sparcino and his team worked with us through the entire process, dealing with our OCD tendencies, answering our questions, handling all the paperwork. We financed ourselves, but they handled everything else, including the titling and registration here in VA, and even arranged the transportation to our house. Due to unforeseen (COVID) circumstances, I chose to fly up there and drive the car back rather than have it shipped, but Russ worked with us to switch gears and make that happen. Big thanks to Bailey Braunscheidel for picking me up at the airport and for showing me how to get all the electronics (Bluetooth, navigation, etc.) hooked up and working for the ride back to VA. The team at Northtown was great. And honestly, we’ll be looking for another vehicle in about a year, and even though there are plenty of dealerships right up the street from us here in VA, we will look at Northtown as a potential option because of the experience we had with them this time around.
Thank you so much for taking the time to give us this excellent feedback. We're happy to hear that your remote purchase went so smoothly. We appreciate your business and hope to see you again in the future!
Amazing, fast experience!
That's awesome to hear! Thank you for sharing. We appreciate your business!