CHRYSLER, DODGE, RAM, JEEP & FIAT

Again problems with my truck that northtown jeep Chrysler dodge on Niagara falls blvd. Still hasn't fixed the problem in my truck . because the problem didn't do it there they couldn't duplicate it to them it was fine .but im still having the same issue . dont take or buy a truck from northtown or their service department horrible !!!!!!!!!

We'd like to discuss this with you and be given a chance to turn your experience into a positive one. Please send your contact information to p.fermo@northtownauto.com so that a member of our management team can contact you.

I recently brought in my 2013 Chrysler 200 for service due to a recall. I was very pleased with the professionalism of Service Advisor Dave Fruscione. He went above and beyond to make make an additional key to my car, even though it was almost closing time. I would highly recommend him any service appointments.

Thank you taking the time to tell us about your recent service experience at Northtown. I know Dave will appreciate it!

I've been to this location many times for a wide range of services with mixed reviews, but today was the worst visit by far. Arrive 10 minutes early for my appointment, and of 3 service desk clerks, only 1 is helping a customer. The other 2 clerks sat at their desks and observed the 3rd staff struggle with finishing his first customer and finding paperwork for me. 10 minutes AFTER my appointmet, I finally receive service. 20 minute wait for a simple oil change because people refuse to help each other, because it's not in their pile, in the interest of the customer. Disappointed with decline in customer service. Will never return.

Hi Beth, we greatly apologize for any inconvenience and will be looking into this immediately.

Very good experience

Great service. My tech Heidi Norton answered all qestions and is very professional.

great as usual

I have always been extremely pleased with the service given to me and my vehicle. Have had no problems after the service and the personnel are always pleasant, friendly and helpful/

John was there for me every step of the process. The advisor showed compassion and care.

I have always had good experiences but this time I was disappointed that my car went 2 hours over the time we agreed it should be done and no one even called to let me know. My oil light came on 2 days after bc tech didn't reset it with the service.

excellent!