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I purchased my 2017 Kia Sorrento last year and I love it !!! when I went to my mechanic for inspection I was told I needed 4 new tires as well as front and rear brakes. To say the least I was surprised after a year if driving. I called Kia and the person in the service department advised me that a manger would call me back. Eric Wilson called back later that day. I cannot say enough about the customer service I was given and the ease of the experience and resolution of the problem. I would highly recommend purchasing a vehicle at this location and feel confidant that you will always be given the customer service after you leave the lot !!!
Thank you so much for taking the time to write us this nice review. We're glad we were able to work with you to resolve the issues with your Sorrento. We appreciate your business!
Thank you Bailey for a wonderful car buying experience! You were extremely patient and knowledgable; answering all of my questions before purchase. I greatly appreciate your professionalism and would highly recommend visiting Northtown Kia.
Thank you for so much for this nice review! We appreciate your business.
I came in this morning and I meet with a women where her customer services was bad today I’m regular customer that always purchase for the store but today was not treated like high respect I said good’morning twice and the lady didn’t say nothing back very rude!!
I always feel more than welcomed when I bring my Kia in for any type of service! This am, I dropped my car off, and Rick and Steve were wonderful! I had originally brought it in for just a 15,000 mi check up and an oil change. Steve had informed me that I had 2 recalls on my Kia Sorento ( that I was unaware of !) This is why I will always go back to Northtown for all my future car needs. Most importantly they listen to the customer, and they are on top of what is going on with your car, even when you're not! Props to this dealership for making their customers #1!!!
Thank you for taking the time to share your experience, Lisa! We appreciate your continued business!