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I am a pretty big northtown supporter and have reccomended many friends and family towards them. The service advisor who I dealt with was great and i have no complaints there. I brought my vehicle in because the keyfobs weren’t working and i thought they needed to be reprogrammed. What started from trying to diagnose the problem, led to ripping out wiring to an aftermarket sound system and auto dimming mirror i had installed way before i had any issues with my car and they threw it in a box. I brought my vehicle to them hoping they could fix the issue i was having but instead it left me quite disappointed. I worked at northtown lexus and i am pretty familiar on all the expectations northtown has on its employees. Heres a little feedback, before you start ripping things out that doesnt look like it came from the factory, get customer approval or ask them to come in instead of just doing it willy nilly and causing a major head ache for the customer. You may be able to get away with that with people who dont know jack about cars but for the people who do know about cars i take that as a problem. Ill be taking my vehicle elsewhere to get the problem fixed.
I love the service staff here, they're all super nice! However, just about every time I pick up my car from service I notice another dent and/or scratch on my car. 🙁
Hi Therese, We will look into this. Thank you for continuing to choose northtown mazda!
Friendly, knowledgeable and reasonably fast service
Welcoming staff, courteous and prompt service! Loved that they accommodated us with the convertible loaner! Thank you!
Excellent and quick!
Excellent service department.
Quick and delightful
Quick, friendly service.
Service was good, but I had to wait a good hour and a half just to get an air filter. Unacceptable! I had my appointment for 7:45am for an inspection and was there for 2 1/2 hours.
You guys are always great to work with, Tom and the rest of the team make my life less stressful as I know nothing about cars and really don't care to learn