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Northtown Automotive - Reviews
Average rating:  
 404 reviews
by Caneisha on Northtown Automotive - Reviews
Very bad experience

I came in today because my low pressure tire light came on and I thought I needed air. I got here a little after 12p.m and when the guy checked my tires, he found a nail in one. I asked if they could do the tire and they said it would be about an 1 hour because all the mechanics go on break at the same time, which is ridiculous. They stop servicing people because all the mechanics have to take a break at the same time. I told them I could wait but what really annoyed me was the fact that there was a lady that pulled up behind me and she was out before me and before the hour they claimed that the mechanics were on break. I think the lady was getting her paperwork done before me but she still came at the time they said they were on break and she and some other guy left before me. It’s now been bout a hour and a half and I’m just not getting my car because I had to complain! This is by far the worst customer service I’ve ever had since I’ve been coming here! Very unprofessional and inconsiderate.

I'm very sorry to hear this. I will share with Management and see what happened. Do you have a phone number that works best? Please reach out at l.schnell@northtownauto.com.

Sincerely,
Luke Schnell
Web Manager

by Diane on Northtown Automotive - Reviews
After sale let down

I purchased a vehicle and was told that I'd be mailed a check for an auto show discount check. I was told by the salesperson that the check was sent out Friday, March 2nd, but when I hadn't received it by Wednesday of the following week, I was then told, on Friday the 9th, when someone finally responded to my concerns, that there was an oversight and the check was sent out on Friday the 9th. I am still waiting for it. Its Tuesday the 14th. I think someone was making up stories to appease my concerns. The old "check is in the mail" story. I am less than pleased with Northtown's post sale care of their customers. Very disappointed. There basically is no post sale concern about a customer, just the prior to sale portion.

HI Diane, We will be looking into this immediately. We greatly apologize for any inconvenience.

by Allison Granger on Northtown Automotive - Reviews
Thank you PJ!

Impressive! My son leased a new Hyundai with Jim from your Subaru dealership. Wonderful, fabulous experience! There was one piece of missing information that our Insurance Carrier requested, so I stopped by the Hyundai dealership the next day and was greeted by PJ. PJ quickly took care of my request and later that evening phoned me to inform me that everything was taken care of and also to see if I needed any additional help. WOW... he wasn't even our Salesman, and my request did not fall under his "job description", but PJ took ownership and took care of me! Now THAT is "Service to the Nth Degree!" Thank You, PJ!!

by Helen Barrett on Northtown Automotive - Reviews

It was quick, efficient and each step was explained before the service and again when completed

by Paul Neuner on Northtown Automotive - Reviews

Very personable and accommodating staff

by Robert Cleaver on Northtown Automotive - Reviews

the problem took two visits and several phone calls to fix. Parts did not call when warranty parts were delivered. Service seemed to forget about it. When car was picked up, parts of dash board were dangling below, a potential hazard for braking.

by Monica Stange on Northtown Automotive - Reviews

Excellent    It was an emergency service and the car was towed in    The work was fine immediately and had mt car back in just a couple hours

by Joyce George on Northtown Automotive - Reviews

Excellent -

by Richard Sinibaldi on Northtown Automotive - Reviews

it was fast and efficient

by Nancy Hutnyan on Northtown Automotive - Reviews

Very quick, easy pickup. Everyone was nice and personable.

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