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Northtown Automotive - Reviews
Average rating:  
 413 reviews
 by Sue
Tech help

Jason Wilkinson in sales was great with setting up our Subaru app and getting it to work the way it was designed. A Thousand Thanks!

Thank you so much for this nice shout-out to Jason. I know he appreciates it. We value your business and hope you have a happy Thanksgiving!

 by Denise
Service

Not so good! 3.5 hour wait after scheduling appointment a month in advance. Oil change, inspection, new tires and brakes only to find out front brakes not available. An hour wait for tire delivery .Wow!

Thank you for this feedback. Good or bad, we take our customers' feedback seriously. We'd like to discuss this with you and be given a chance to turn your experience into a positive one. Please send your contact information to p.fermo@northtownauto.com so that a member of our management team can contact you.

 by Gina
Purchasing a new Subaru

Everyone at Northtown Subaru was absolutely fantastic and so helpful! They made the purchase of my Subaru Outback simple and I felt like I was in great hands. George Correa assisted me from start to finish and was flexible with me, as I was coming in from out of town. George helped me arrange the trade-in of my lease with Kia to purchasing a vehicle for the first time. I am so appreciative of his help! I could not have asked for a better experience.

Thank you so much for choosing Northtown and for leaving us this great review. We appreciate your business and hope you enjoy your new Outback!

 by Kevin
Poor Service

Great customer service and fair prices.

Review Update: Good experience purchasing car. Service department experience is poor at best. Managed to explode a car of fix it flat in my car by accident. Cleaned it up, but the car smelled terrible for a week even with leaving the windows open. Then most recent trip mechanic tampered with my dash cam yesterday. Noticed my dash unplugged this morning. When I called and spoke to Kevin O’Neill the manager he wasn’t concerned. He said they do that all the time for insurance reasons (but they usually ask the customer first). I have the camera for insurance reasons. If you’re driving my car responsibility and keeping it on Northtown property you shouldn’t be concerned that your driving is being filmed (person driving isn’t being filmed). I just happened to notice the morning after that it was unplugged no telling how long I might have driven with it unplugged. If I had gotten into an accident while the camera was unplugged I’d be suing Northtown for the lost footage.

Thank you for bringing this to our attention and discussing it with us. If you have any other questions let us know.

 by Joel Cohen
Great Service!

My thanks to Deb who serviced my car in the drive through bay Friday morning. She helped me with me the gas cap locking, and I am very appreciative. Then, when I left the area for a second, I came back to see her topping off the windshield wash fluid. Thanks for service above expectations!

We appreciate you taking the time to give us this excellent feedback on your recent service visit. Have a great day!

 by Ashley
Service dept

I had josh in the service center super awesome guy was really professional and my car was in and out!

Thank you for giving us this great feedback on your recent service visit. We appreciate your business!

 by lorna burns
Best Service Guy

Had trouble with my phone not pairing with my forester. EJ was the best,,very patient with a technology impaired me. Helped me fix the problem...he needs a raise!!! And a medal!!

Thank you so much for this nice review. We're glad EJ was able to help! Have a great weekend.

 by Joy

Went in to get a couple things fixed under warranty. I was about 80 miles over power train warranty but they still honored it. Northtown Subaru seems to really care about making their customers happy and not just the bottom line. Worked with assistant manager Josh today, who was very accommodating and I could tell he likes his job and cares. Defenitly an individual the company should promote. I also want to mention their shuttle service is outstanding. Drivers are very polite and on time.

Thank you so much for this nice review. We're glad to hear your service experience was so positive!

 by D
Please STOP Auto-Scheduling Appts!!!!!!!!!

I hate taking our car to Northtown Subaru on Sheridan Drive in Amherst - it is sooooo frustrating! After you have left they automatically schedule another appointment for you! I have better things to do with my time than call Subaru to cancel appointments I didn't make!!! I even have a "do not schedule" note in my account, and yet they still do it. Over the past two years I have spoken directly to two different service managers (Mike and Kevin), and both have "assured" me that they had taken steps to make sure that it would never happen again. Yet, wouldn't you know it, I just got an email saying that another appointment was just scheduled for me for service in July - and I haven't even picked up my car yet to be able to remind them not to auto schedule at the end of the day. I find this not only infuriating, but also unethical. They clearly auto-schedule these appointments to try to get more money out of you, assuming that you aren't capable of keeping track of your own mileage to schedule an oil change when you actually need it. It is so incredibly frustrating that I don't ever want to take my car their again. I plan to start looking for a new garage. It's too bad, because we've been relatively happy with their actual vehicle service -- but this automatic scheduling has got to stop!!!

Thank you for the feedback. Even though it’s not positive, we appreciate what our customers have to say about what they experience. Some people really like not having to worry about scheduling their next appointment but realize this may not be for everyone. We’re always looking to improve our processes and will discuss this with management. What’s the best way for us to get in touch with you in case we need more feedback? Please email me at p.fermo@northtownauto.com with that info.

 by Caneisha
Very bad experience

I came in today because my low pressure tire light came on and I thought I needed air. I got here a little after 12p.m and when the guy checked my tires, he found a nail in one. I asked if they could do the tire and they said it would be about an 1 hour because all the mechanics go on break at the same time, which is ridiculous. They stop servicing people because all the mechanics have to take a break at the same time. I told them I could wait but what really annoyed me was the fact that there was a lady that pulled up behind me and she was out before me and before the hour they claimed that the mechanics were on break. I think the lady was getting her paperwork done before me but she still came at the time they said they were on break and she and some other guy left before me. It’s now been bout a hour and a half and I’m just not getting my car because I had to complain! This is by far the worst customer service I’ve ever had since I’ve been coming here! Very unprofessional and inconsiderate.

I'm very sorry to hear this. I will share with Management and see what happened. Do you have a phone number that works best? Please reach out at l.schnell@northtownauto.com. Sincerely,Luke SchnellWeb Manager

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