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Went in to get a couple things fixed under warranty. I was about 80 miles over power train warranty but they still honored it. Northtown Subaru seems to really care about making their customers happy and not just the bottom line. Worked with assistant manager Josh today, who was very accommodating and I could tell he likes his job and cares. Defenitly an individual the company should promote. I also want to mention their shuttle service is outstanding. Drivers are very polite and on time.
Thank you so much for this nice review. We're glad to hear your service experience was so positive!
I hate taking our car to Northtown Subaru on Sheridan Drive in Amherst - it is sooooo frustrating! After you have left they automatically schedule another appointment for you! I have better things to do with my time than call Subaru to cancel appointments I didn't make!!! I even have a "do not schedule" note in my account, and yet they still do it. Over the past two years I have spoken directly to two different service managers (Mike and Kevin), and both have "assured" me that they had taken steps to make sure that it would never happen again. Yet, wouldn't you know it, I just got an email saying that another appointment was just scheduled for me for service in July - and I haven't even picked up my car yet to be able to remind them not to auto schedule at the end of the day. I find this not only infuriating, but also unethical. They clearly auto-schedule these appointments to try to get more money out of you, assuming that you aren't capable of keeping track of your own mileage to schedule an oil change when you actually need it. It is so incredibly frustrating that I don't ever want to take my car their again. I plan to start looking for a new garage. It's too bad, because we've been relatively happy with their actual vehicle service -- but this automatic scheduling has got to stop!!!
Thank you for the feedback. Even though it’s not positive, we appreciate what our customers have to say about what they experience. Some people really like not having to worry about scheduling their next appointment but realize this may not be for everyone. We’re always looking to improve our processes and will discuss this with management. What’s the best way for us to get in touch with you in case we need more feedback? Please email me at firstname.lastname@example.org with that info.
I came in today because my low pressure tire light came on and I thought I needed air. I got here a little after 12p.m and when the guy checked my tires, he found a nail in one. I asked if they could do the tire and they said it would be about an 1 hour because all the mechanics go on break at the same time, which is ridiculous. They stop servicing people because all the mechanics have to take a break at the same time. I told them I could wait but what really annoyed me was the fact that there was a lady that pulled up behind me and she was out before me and before the hour they claimed that the mechanics were on break. I think the lady was getting her paperwork done before me but she still came at the time they said they were on break and she and some other guy left before me. It’s now been bout a hour and a half and I’m just not getting my car because I had to complain! This is by far the worst customer service I’ve ever had since I’ve been coming here! Very unprofessional and inconsiderate.
I'm very sorry to hear this. I will share with Management and see what happened. Do you have a phone number that works best? Please reach out at email@example.com.
I purchased a vehicle and was told that I'd be mailed a check for an auto show discount check. I was told by the salesperson that the check was sent out Friday, March 2nd, but when I hadn't received it by Wednesday of the following week, I was then told, on Friday the 9th, when someone finally responded to my concerns, that there was an oversight and the check was sent out on Friday the 9th. I am still waiting for it. Its Tuesday the 14th. I think someone was making up stories to appease my concerns. The old "check is in the mail" story. I am less than pleased with Northtown's post sale care of their customers. Very disappointed. There basically is no post sale concern about a customer, just the prior to sale portion.
HI Diane, We will be looking into this immediately. We greatly apologize for any inconvenience.
Impressive! My son leased a new Hyundai with Jim from your Subaru dealership. Wonderful, fabulous experience! There was one piece of missing information that our Insurance Carrier requested, so I stopped by the Hyundai dealership the next day and was greeted by PJ. PJ quickly took care of my request and later that evening phoned me to inform me that everything was taken care of and also to see if I needed any additional help. WOW... he wasn't even our Salesman, and my request did not fall under his "job description", but PJ took ownership and took care of me! Now THAT is "Service to the Nth Degree!" Thank You, PJ!!
It was quick, efficient and each step was explained before the service and again when completed
Very personable and accommodating staff
the problem took two visits and several phone calls to fix. Parts did not call when warranty parts were delivered. Service seemed to forget about it. When car was picked up, parts of dash board were dangling below, a potential hazard for braking.
Excellent It was an emergency service and the car was towed in The work was fine immediately and had mt car back in just a couple hours